Privacy Policy

privacy-note

1. Introduction

4uKey is committed to respecting and safeguarding the privacy of the personal information we gather from the user. Please read the following Privacy Policy carefully so you will know what data we collect, why we collect it, and what we do with it.This Policy applies to personal information collected by 4uKey website, products and services. We are committed to processing Personal Information under applicable data protection laws. The processing of data is based solely on the General Data Protection Regulation ("GDPR").

2. What Personal Information Do We Collectd

2.1 Personal Data Related to Your Visit to Our Website, Purchase And Use of 4uKey Products

(1) Data collected when you visit our website

When a user visits our website, we collect the number of clicks the user makes on the website, the pages visited, the date and time the user visited the website, and the source of the user. In most cases, this collection is done anonymously.We may share your information with trusted third parties who adhere to 4uKey’s commitment to protecting users’ privacy. We may also disclose your personal information to law enforcement or other government agencies in order to comply with applicable laws or to respond to valid legal processes.

(2) The data you submit to us

Personal information we collect through collection forms or other processes during the purchase process includes your name, profile picture, education, gender, age, country, email address, mailing address, zip code, phone number, payment information (credit card information/ Debit card information or other payment/billing information), company name and industry, your account data, customer support information.

(3) Data collected when you use our products

We have different types of products, and different products may collect different data. In general, if you use our products, we may collect the following data:

  • Your product serial number.We collect information about the products you use and information on your usage, including but not limited to startup data, function usage information, page clicks and operations, and registration information.
  • Your local device information, including but not limited to your device model and configuration information, operating system, software version, MAC address, IP address, operation log information, the size and format of the file you operate, etc.
  • Desktop product operation log, operation crash report, etc. When a user crashes while using the product, we will ask the user if they are willing to send us the raw files to confirm the cause of the crash and solve the crash problem. Only if the user agrees, we will collect the user's original file information.

Every time you visit 4uKey, your browser will send certain information to our server. This information is automatically logged by our server. The server log file includes the following information: IP address, browser type, web request from the browser, referencing or exiting page, number of clicks, login page, URLs, viewed page, and other relevant information.

2.2 Cookie Information

Personal information we collect through collection forms or other processes during the purchase process includes your name, profile picture, education, gender, age, country, email address, mailing address, postal code, phone number, payment information (credit card information/ Debit card information or other payment/billing information), company name and industry, your account data, customer support information.

Cookies can help us better understand user behavior. They directly show which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. If you do not wish to set cookies when visiting our site, you can change your browser's settings to block cookies. However, by doing so, you may not have full access to all pages.

3. For What Purposes Do We Use the Information We Collect

We may use your personal information to:

  • Necessary to achieve the product's function
  • Verify your identity to complete the order or provide related services
  • As a necessary condition for the user to enter into a contract with 4uKey. so that we can obtain the necessary information to identify and send the user a bill and charge the user according to the payment method they have agreed to
  • Provide personalized information
  • Providing your email address to 4uKey means that you agree to receive notifications on your email address. To notify you of our latest product information, software updates, promotions and after-sales service. If you do not wish to receive these messages, you may opt out of our mailing list at any time
  • 4uKey's internal statistics and analysis purposes
  • For refund management purposes
  • Other uses with your consent

4. How Do We Disclose Your Personal Information

We will handle your personal data carefully and confidentially, and will only pass it to third parties within the scope of our affiliation and not beyond. We will not share, sell, rent or trade personal data with third parties for promotional purposes.In order to provide the products and services you have requested, it is necessary to work with trusted third-party sharing programs, but we will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes, and only as much personal information as is necessary to share and provide the services. Our partners do not have the right to use the personal information shared for any other purpose. Our partners include the following types:

a. Suppliers of goods or technical services. We may share your personal information with third parties who support our functions. These supports include payment services, data processing, etc. We share this information for the purpose of enabling the core shopping functions of our products and services.

b. Third-party merchants. We must share your order information and necessary information related to the transaction with third-party merchants to fulfill your needs for purchasing goods or services from them, and urge them to complete subsequent after-sales service.

c. According to the relevant provisions of the law, or the requirements of the administrative and judicial institutions, to disclose to third parties, administrative and judicial institutions. We will also conduct corresponding reviews and provide reasonable information on this requirement.

d. If you are a qualified intellectual property complaint and have filed a complaint, you should disclose it to the respondent at the request of the respondent, so that both parties can deal with possible rights disputes.

e. Directly related to national security, national defense security, criminal investigation, prosecution, trial, judgment, execution, social public security and interests.

f. Any leakage of the personal privacy information of users due to hacker attacks, computer virus intrusion and other force majeure events.

g. Other disclosures deemed appropriate in accordance with laws, regulations or website policies.

5. How We Protect Your Personal Information

We employ industry-standard security measures to protect the personal information you provide to us from unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonably practicable steps to protect your personal information and to ensure that the information collected is used only for the purposes set forth in this Privacy Policy.

In the unfortunate event of a personal information security incident, we will inform you in a timely manner in accordance with the requirements of laws and regulations: the basic situation of the security incident and the possible impact, the disposal measures we have taken or will take, as well as the recommendations that you can independently prevent and reduce the risk, the remedial measures for you, etc. We will inform you of the incident in a timely manner by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

If you request to cancel your account, we will delete or anonymize your personal information within 15 days of your account cancellation.After you cancel your account, we will stop offering products and services based on that account and delete your corresponding personal data without special legal requirements.

6. Transfer of Personal Data

4uKey ensures that Users' personal data processed by 4uKey or its suppliers and partners outside the European Union is securely processed and protected against unauthorized access, loss or destruction, unlawful processing, and any inconsistency with this Privacy Policy. Purpose of Inconsistent Processing Policy.

4uKey may transmit your email address and other necessary information (such as your name) to unexpected third-party email delivery service providers in the EU to send you promotional emails.4uKey may forward your payment information to a payment processing company outside of the European Union to process the transaction.

4uKey may use third-party cookies and tracking tools (e.g. AdWords, Bing, bugsplat, Criteo, discus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn Pardot, Quora) to track information about how users use websites and products, such website usage data and product usage data may be sent to and stored on third party servers located outside of the European Union. Such third-party cookies and tracking tools may send tracking data or analytics reports to 4uKey for the purposes described above. Most third-party cookies and tracking tools process your personal data anonymously.

4uKey may use third-party cookies and tracking tools (e.g. AdWords, Bing, bugsplat, Criteo, discus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn Pardot, Quora) to track information about how users use websites and products, such website usage data and product usage data may be sent to and stored on third party servers located outside of the European Union. Such third-party cookies and tracking tools may send tracking data or analytics reports to 4uKey for the purposes described above. Most third-party cookies and tracking tools process your personal data anonymously.

7. Business Partners And Third-party Service Providers

At times, 4uKey may provide certain personal information to third-party credit card processors in order to fulfill customer orders and deliver products.

At times, 4uKey may provide certain personal information to third-party credit card processors in order to fulfill customer orders and deliver products.

4uKey uses secure servers hosted by MyCommerce, Share-it and other third-party credit card processors to encrypt all of our customers' personal information, including names, addresses, credit card numbers, credit card expiration dates, etc., before it is sent to us. The encryption serves to prevent any malicious use of your personal information. Your credit card information is only used for online transactions.

My Business

MyCommerce provides a self-service SaaS e-commerce platform that supports B2B or B2C software sales with nearly 25 years of industry experience. 4uKey uses MyCommerce to provide you with a very secure and fast online purchase service. View MyCommerce's Privacy Policy.

SHARE-it

SHARE-it provides an easy and fast solution for selling software and digital products online worldwide. View SHARE-it's Privacy Policy.

Paddle

Paddle offers a self-service SaaS e-commerce platform that supports B2B or B2C software sales. View Paddle's Privacy Policy.

8. Your Rights

You may consult your legal counsel if the laws of your jurisdiction provide you with the following rights. Under the GDPR, EU residents have the following rights.

  • The right to be informed: Users have the right to obtain clear, transparent and easy-to-understand information about how 4uKey collects and uses personal data and their rights. This is why 4uKey provides users with the information in this privacy policy.
  • The right to acess: Users have the right to access their personal data (if it is being processed by 4uKey) and certain other information (similar to the information provided in this privacy policy). The right of correction: Users have the right to correct their personal data if it is inaccurate or incomplete.
  • The right of erasure: This "right to be forgotten" allows users to request the deletion or erasure of their personal data if there is no compelling reason to continue using 4uKey. This is not a right to erasure in the general sense; there are exceptions.
  • The right to restrict processing: In some cases, users have the right to "block" or prohibit further use of their personal data.
  • The right to data portability: Users have the right to receive personal data provided to 4uKey in a structured, commonly used and machine-readable format, and to transmit such data to another controller.
  • The right to object to processing: The user has the right to object to the processing of his/her personal data at any time, depending on his/her specific situation.
  • The right to lodge a complaint: The user has the right to file a complaint with their national supervisory authority (in France, CNIL) regarding the processing or handling of their personal data by 4uKey.
  • The right to withdraw consent: If the User has consented to the specific processing of his/her personal data by 4uKey, the User has the right to withdraw his/her consent at any time. If the User does so, it does not mean that anything that 4uKey does with the User's personal data with the User's consent is illegal).
  • The right to define instructions:The User has the right to define general or specific instructions regarding the storage, deletion and use of his personal data after his death.
  • The right to define instructions: Users have the right to define general or specific instructions regarding the storage, deletion and use of their personal data after death.

9. Amendments to This Privacy Policy

4uKey reserves the right to update or change this policy at any time. Any future changes to our Privacy Policy will be posted on this page and, where appropriate, notified to you through various channels, such as by posting a notice on our website or providing notice directly to you.

10. How to Contact Us

If you have any questions, comments or suggestions about this privacy policy or personal information, please contact us in the following ways (we will normally respond within 10 days, thank you):

  • Please go to our Customer Service Center for assistance
  • Customer service email: [email protected]