Welcome to Support Center
Our support specialists are here to help.
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Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.
If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our Support Team and attach your order receipt. We will reply within 48 hours.
If the code was lost during a computer crash or change, the old registration code cannot be retrieved. You need to apply for a new registration code.
Make sure you have ordered the correct product. Copy and Paste the registration E-mail and code to the registration box. Note that the registration email is case sensitive, make sure all the letters are lower case.
Check if your subscription has been cancelled, if yes, you can apply to our payment platform to update it. The registration code will remain valid as long as your subscription is active.
Check if you are using the exact email with which you signed in on the payment page for delivery. Go to the Registration Code section, input your order email, hit search to retrieve the delivery.
Yes, don't worry about that. Your privacy is guaranteed by us when you are browsing our website, downloading our product or making an online purchase. And Tenorshare will not send any E-mails that use Bitcoin as a transaction to our users in any form. Please do not believe.
To cancel your subscription quickly, you can always contact our support team. We will respond within 24 hours on weekdays and 48 hours on holidays.
You can also cancel the subscription by yourself. The steps are different on different platforms. Please click the link below to learn specific steps to cancel subscription.
We provide free upgrades for purchased customers. If the upgrade requires new registration code, please contact our support team and attach your order info for quick answer.
Go ahead and order the correct one, then Go to Useful link section, click Contact us, submit a ticket to request refund for the wrong purchase. If the product you want has the same price as the mistaken one, you can apply to our support staff for a straight swap.
Clear the cookies of your browser, make sure the network connection is good. If possible, switch to another payment method and try ordering again.
You can purchase any product using PayPal, VISA, Master Card, America Express, Wire Transfer, Giro Pay, JDB, etc.