Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.
If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our Support Team and attach your order receipt. We will reply within 48 hours.
If the code was lost during a computer crash or change, the old registration code cannot be retrieved. You need to apply for a new registration code.
Make sure you have ordered the correct product. Copy and Paste the registration E-mail and code to the registration box. Note that the registration email is case sensitive, make sure all the letters are lower case.
Check if your subscription has been cancelled, if yes, you can apply to our payment platform to update it. The registration code will remain valid as long as your subscription is active.
Check if you are using the exact email with which you signed in on the payment page for delivery. Go to the Registration Code section, input your order email, hit search to retrieve the delivery.